Operational automation

Finding an avoidable bottleneck worth fixing.

I used SQL and operational analysis to identify repeated manual effort, quantify the opportunity and turn it into a cross-functional delivery case.

  • SQL and operational analysis
  • Engineering, CX and Finance coordination
  • ≈£90k annualised savings opportunity

Situation

A customer-operations workflow contained repeated manual effort. Before proposing a solution, the team needed to understand the operational pattern, establish the likely value and make a case that could stand up across delivery and finance conversations.

My responsibility

I used SQL and operational data to investigate the workflow, quantify the opportunity and build the business case. I then coordinated with Engineering, Customer Experience and Finance so that the proposed automation could be evaluated and delivered with the right constraints in view.

What changed

The work shifted the conversation from an observed pain point to a scoped, cross-functional automation opportunity. It gave the teams involved a shared operational rationale, rather than asking them to prioritise a solution based on a generic efficiency claim.

Results and measurement context

The analysis identified an approximately £90k annualised savings opportunity from the automated workflow.

This is presented as an annualised estimate, not a claim of realised savings. The source record does not specify the estimation basis, time period or post-launch validation, so those details are intentionally not inferred here.

What this demonstrates

I can translate operational data into a credible prioritisation case, then keep delivery connected to the teams that own customer experience, technical implementation and financial scrutiny.

Discuss a role

Need someone who can connect operational analysis with implementation?

Start a conversation →