I help scaling companies improve customer operations and internal workflows through AI-powered automation systems, workflow redesign, and operational intelligence.
Resolution Times
87% reduction
CSAT Improvement
53% → 81%
Annual Savings
~£90k
What I Help With
AI-Enabled Workflow Automation
Automation that removes manual effort and creates reliable, scalable execution.
Customer Operations
Support workflow architecture, automation design, and AI-assisted operations that scale.
Operational Systems
From fragmented processes to structured systems with clear ownership and visibility.
Featured Work
JustPark × Zendesk — AI-Powered CX Transformation
Operational redesign and AI-enabled workflow automation focused on improving customer operations and scaling support systems.
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